Help Centre
Frequently Asked Questions
Can't find your answer? Chat with us on WhatsApp for the fastest response.
/ Orders & Shopping
How do I place an order?
Browse our shop, select your size, add items to your cart, and proceed to checkout. You can also message us on WhatsApp (+27 72 481 6274) and we will assist you.
Can I order via WhatsApp?
Yes. Send us the product name and your size on WhatsApp (+27 72 481 6274) and we will create an order for you.
Are all your sneakers authentic?
Yes, 100%. Every sneaker we sell is genuine and sourced from verified distributors. We never sell counterfeits.
What sizes do you stock?
We stock UK sizes 6 to 11. Check our Size Guide for help finding your size.
/ Payment
What payment methods do you accept?
We accept Visa, Mastercard, and Zapper. All payments are processed securely.
Is it safe to pay online?
Yes. All transactions are encrypted and processed through secure payment gateways.
Do you offer payment plans?
Contact us on WhatsApp to discuss payment options for larger orders.
/ Delivery & Shipping
How long does delivery take?
Johannesburg & Pretoria: 2–3 business days. Cape Town, Durban & other major cities: 3–5 business days. Remote areas: 5–7 business days.
Is there free delivery?
Yes — free delivery on all orders over R999. Orders below R999 attract a shipping fee calculated at checkout.
Do you ship internationally?
We ship to select countries. Contact us on WhatsApp for international shipping rates and timelines.
How do I track my order?
Visit our Track Order page and enter your order reference number (format: BS-XXXXXXXX). You can also email us at MkhabeleEnterprise@gmail.com.
/ Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unworn items in their original packaging with all tags attached.
How do I initiate a return?
Email us at MkhabeleEnterprise@gmail.com with your order number and reason for return. We will send you return instructions within 1–2 business days.
How long do refunds take?
Once your returned item is received and inspected, refunds are processed within 5–7 business days to your original payment method.
What if my sneakers are defective?
Contact us immediately via WhatsApp with photos of the defect. We will arrange a replacement or refund with priority.
Still Have Questions?
Our team is ready to help. Reach us via WhatsApp for the fastest response.