Help Centre
Frequently Asked Questions
Can't find your answer? Chat with us on WhatsApp for the fastest response.
/ Orders & Shopping
How do I place an order?
Browse our shop, select your size, add items to your cart, and proceed to checkout. You can also message us on WhatsApp and we will assist you.
Can I order via WhatsApp?
Yes. Send us the product name and your size on WhatsApp and we will create an order for you.
Are all your products authentic?
Yes, 100%. Everything we sell is genuine and sourced from verified suppliers. We never sell counterfeits.
What sizes do you stock?
Footwear runs UK/SA sizes 3 to 13. Apparel (t-shirts, polos, hoodies, shorts) runs S to XXL. Some accessories like caps, bags and watches are one size. Check our Size Guide for help finding your size.
/ Payment
What payment methods do you accept?
Checkout is powered by PayFast, supporting Apple Pay, Samsung Pay, Google Pay, Zapper, and Cash at participating stores.
Is it safe to pay online?
Yes. All transactions are encrypted and processed securely through PayFast.
Do you offer payment plans?
Contact us on WhatsApp to discuss payment options for larger orders.
/ Delivery & Shipping
How long does delivery take?
Johannesburg & Pretoria: 2–3 business days. Cape Town, Durban & other major cities: 3–5 business days. Remote areas: 5–7 business days.
Is there free delivery?
We charge a flat delivery fee of R99 on all orders, calculated at checkout.
Do you ship internationally?
We ship to select countries. Contact us on WhatsApp for international shipping rates and timelines.
How do I track my order?
Visit our Track Order page and enter your order reference number (e.g. SS202609-00001). You can also email us at support@bevanssons.store.
/ Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unworn items in their original packaging with all tags attached.
How do I initiate a return?
Email us at support@bevanssons.store with your order number and reason for return. We will send you return instructions within 1–2 business days.
How long do refunds take?
Once your returned item is received and inspected, refunds are processed within 5–7 business days to your original payment method.
What if my item is defective?
Contact us immediately via WhatsApp with photos of the defect. We will arrange a replacement or refund with priority.
Still Have Questions?
Our team is ready to help. Reach us via WhatsApp for the fastest response.